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April 4, 2011 |
Some managers find it very stressful to write up the annual appraisals for their team members. The key to getting this right is to use employee performance review phrases which focus on the positive aspects of your employees.
Beginning with communication skills, you should be using phrases which highlight and individuals inherent ability for discussing and debating and communicating with others. This could be fellow colleagues as well as customers. Good communication skills also implies being able to be a good listener, especially when dealing with customer issues. Consider how individual communicates via the phone, meetings, documentation (e.g. when writing up a project plan or a market research proposal) and in face-to-face communications.
Next, consider the persons team building abilities. It is essential to use employee performance review phrases which highlight how the person has been able to command respect amongst their fellow workers. Have they been able to inspire their peers and instill a sense of confidence in the work that they are doing? The sense of confidence should apply to their interactions with customers as well as fellow work colleagues.
Performance reviews should also focus on creativity. Use phrases that clarify situations where the person has been able to use novel solutions to problems that affect their work and the company. The ability for the person to not bogged down by problems and being able to rapidly come up with solutions are key attributes of high-performing staff members. This can be especially valuable when writing up appraisals for employees who have to interact with customers.
Finally, you definitely have to use employee performance review phrases regarding to the persons professionalism. This can relate to their ability to handle stress in tough situations without losing their temper. It also means upholding company policies as well as managing their own time keeping. It should also focus on their attitude to their work as well as their colleagues and customers and how they deal with issues and others with dignity and respect.